Reservations:
Your reservation is important to us. It will be confirmed and held with your credit card and/or deposit.
Deposits:
A 25% deposit is required for a confirmed reservation. This deposit will be charged to your credit card at the time you make a reservation, and will be applied towards the total amount due. No additional damage or security deposit is required (see “Damage Deposit” below). Alternate deposit methods, such as cash or check, may be considered (inquire for details).
Payments:
The remaining 75%, or full payment amount, is due 2 weeks prior to your arrival date. This balance due will automatically be charged to your credit card at that time, unless other arrangements are made in advance (mailing us a check, for example).
Cancellations:
To cancel your reservation, make changes and to avoid unnecessary charges, proper notification is required as follows:
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Contact us by email at nashvilleneighbors@bellsouth.net; or by phone at 530-836-2723 (home) or 530-386-6023 (cell).
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At least a 1 month notice, prior to your expected arrival, is required for a deposit refund. A $25.00 cancellation fee will be deducted from your deposit.
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Cancellations made between 2 weeks and 1 month prior to your expected arrival will result in forfeiture of your deposit. Refunds MAY be considered if we can successfully re-rent the house (a $50.00 cancellation fee will be deducted from your deposit, and adjustments will be made for days we cannot re-rent).
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Cancellations made less than 2 weeks prior to your expected arrival will result in forfeiture of your deposit and full payment. Refunds MAY be considered if we can successfully re-rent the house (a $100.00 cancellation fee will be deducted from your deposit, and adjustments will be made for days we cannot re-rent).
No refund or credit can be given for early departures.
Pets:
We love our pets and welcome visitors who “Don’t leave home without them”. The rules are simple:
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Be a responsible pet owner.
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No pet will be left alone in the home at any time.
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Cleanup as you go.
Damage Deposit:
We do not require an upfront damage deposit. In our experience, our guests treat our homes like they would expect us to treat their home. If this should not be the case, and damages occur, we reserve the right to charge the provided credit card for any damages incurred.
Smoking:
All of the accommodations through Nashville Neighbors are non-smoking. Smoking is permitted outside only. A cleaning charge will be added to your credit card if this policy is violated.